Appointment & Cancellation Policy

We understand that schedules can change. Because appointment times are reserved specifically for each patient, we ask that you provide adequate notice if you need to cancel or reschedule your appointment.

Cancellations & Rescheduling

Patients must provide at least 24 hours' notice when canceling or rescheduling an appointment.

Appointments canceled or rescheduled with at least 24 hours' notice will not incur a cancellation fee.

Appointments canceled or rescheduled less than 24 hours before the scheduled appointment time may be subject to a late-cancellation fee.

The applicable fee may be charged to the credit or debit card on file.

We understand that emergencies and unexpected circumstances occur. Fees may be waived at the discretion of the practice when appropriate.

Same-Day Cancellations

Appointments canceled or rescheduled on the same calendar day as the appointment are considered late cancellations and may be subject to the late-cancellation fee.

Repeated same-day cancellations may require prepayment before additional appointments can be scheduled.

No-Shows

A patient who does not arrive for a scheduled appointment and does not provide notice will be considered a no-show.

No-show appointments are subject to a no-show fee.

For patients with prepaid treatment packages, the missed appointment will not automatically result in forfeiture of an entire treatment. The applicable no-show fee may instead be charged separately or deducted from the patient's remaining account or package balance.

Repeated no-shows may require prepayment for future appointments and may affect the patient's ability to schedule future elective services.

Late Arrivals

We ask patients to arrive on time so that we can provide the full amount of time scheduled for their treatment.

Patients arriving late may receive a shortened appointment when doing so is clinically appropriate and does not compromise treatment quality or safety.

Patients arriving more than 15 minutes late may need to be rescheduled.

When an appointment cannot be completed because of a late arrival, the appointment may be considered a late cancellation and the late-cancellation fee may apply.

Card on File

A valid credit or debit card may be required to reserve certain appointments.

By scheduling an appointment and providing a payment method, the patient acknowledges and agrees that applicable cancellation or no-show fees may be charged according to this policy.

Our Commitment

These policies are intended to respect the time reserved for every patient while allowing us to provide appropriate staffing, treatment preparation, equipment, and appointment availability.

We understand that genuine emergencies occur and will make reasonable efforts to work with patients when unusual circumstances arise.